AITT

Email: info@aitt.edu.au

Phone: +61 3 9620 1100

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Student support

Student Support & Guidance Services

Welcome to AITT! As an international student, we understand it can be challenging to adjust to a new country, new education system, and new environment. AITT is committed to helping you feel supported from the moment you enrol until you finish your course. AITT provides a range of services to support international students during their studies and time at the Institute. The student support officers offers personal and friendly assistance to students in many areas, including an orientation program that assists students to settle into Australian life and their studies at AITT.

We strongly encourage all students to read the Student Support Policy and Procedures to understand the services, rights, and responsibilities in detail. Being informed helps you get the most out of your experience at AITT.

The counselling and support facility provided by AITT is at no cost to the student.

Student Support including Welfare

Student Support Officers

We have a dedicated team of student support officers available during working hours. They are your first contact point for any issues. You can meet them on campus or make an appointment. They will listen to your concerns and help directly or refer you to professional services if needed. You will meet them during your orientation, and their contact details are also available at front desk.

Support Services Offered At AITT:

All students can access the following support services at no cost:

  • Academic help – If you’re struggling with your studies or risk not completing your course on time, we will work with you to create a support plan. This may include extra help, study materials, or time management guidance.
  • Personal or social support – If you are facing personal challenges, homesickness, or mental health issues, we offer counselling and can refer you to mental health professionals if needed.
  • Accommodation help – While AITT doesn’t provide housing, we can guide you to services for hotels, hostels, or rental housing and help you understand your rights.
  • Legal and workplace support – We can guide you or connect you to legal aid and provide information about your work rights through Fair Work Australia.
  • Emergency and health services – If you need medical care, we will help you access doctors, dentists, or hospitals nearby. In emergencies, dial 000 for ambulance, police, or fire.
  • Social programs – AITT runs social and cultural events to help students meet others, have fun, and feel more connected. You’re welcome to suggest activities!

Access and Equity

AITT is inclusive and treats everyone equally, regardless of background, disability, or age. If you have special needs or a learning difficulty, we’ll adjust assessments and provide learning support so you’re not disadvantaged.

Orientation Program

All students must attend orientation. This includes a campus tour and a briefing about important things like visa rules, class attendance, course progress, complaints and appeal process, and local services. You’ll also get a student handbook with full information.

Useful Contacts and Links

Student Support Policy and Procedures includes contact details for health, legal, and accommodation services and links to key government websites such as CRICOS, the Department of Home Affairs, and Study Melbourne.

To ensure you have right access to student support team, please contact following designated staff:
Student Support Officers
General enquiries – +61 3 9620 1100 – info@aitt.edu.au
Admissions- +61 3 9620 1100 – admissions@aitt.edu.au
Accounts – +61 3 9620 1100 – accounts@aitt.edu.au
IT Support– +61 3 9620 1100 – helpdesk@aitt.edu.au

Student Counselling At AITT Campus
Contact the front desk to make an appointment 
By appointment only (at no cost to student)